Communicate with Clients Case Study Example | Topics and Well Written Essays - 2250 words

Communicate with Clients - Case Study Example By contrast, a poor communicator will speak non-stop, denying the other party an opportunity to take an active part in the dialogue. Examples of non-verbal dues are facial expressions and eye contact(Daisley-Snow, et al., 2014). Facial expressions reveal the emotions of a person in a powerful way that words cannot. For instance, a person who is surprised may raise their eye-brow. Similarly, when people are sad, they frown and when they are happy they smile. Eye contact is one of the most powerful visual clues (Daisley-Snow, et al., 2014). When one talks to a person and the recipient maintains their gaze into the eyes of the speaker, this is usually taken as a sign of interest. Also, when a person is thinking, they tend to stare far into the distance. These are the tools I would use to build a therapeutic relationship with my client Adonia. In order to get the most of my consultation with Adonia, I would use several listening skills. These would include paraphrasing, summarizing, questioning and the use of encouragers (Bolton, 2009). I would use paraphrasing whenever Adonia would seem uncertain of what they were telling me. In that case, I would paraphrase what they had just said and ask if that was what they meant. I would resort to summarizing if I felt that the client was giving too much information that was not relevant and, therefore, not adding value to the consultation. I would look for appropriate moments then intervene. Such moments would include her pauses. I would intervene by redirecting her to the purpose of the consultation. I would question my client whenever they appeared not sure of whatever they were saying or at moments when they appeared doubtful of me. In the first instance, I would restate what they had just said and ask them if they were sure of it. In the second instance, whenever I sensed doubt through the way she expressed herself facially, I would encourage her to ask me questions so I could clarify points. Encouragers would come